Aqua de Vida prides itself on delivering excellent customer service. All orders are dispatched within 1 business day of placing your order. For most destinations, you will receive your order within 1-3 business days however, some remote destinations may take a little longer.
All orders are dispatched within 1 business day of placing your order. Most destinations worldwide will be delivered to within 4-15 working days, however some destinations may take a little longer depending on the customs regulations within your country. Unfortunately, Aqua de Vida is unable to guarantee these exact shipping timeframes.
Tracking your order online
Upon dispatch of your order, a link to track your order will be emailed to you for ease of reference. You may track the progress of your shipment at any time, via the designated website.
Aqua de Vida makes every effort to deliver your order according to the estimated delivery times. The estimated delivery times are in business days, Monday through to Friday, excluding public holidays. Although every effort is made to deliver your order on time, estimated delivery times may change due to distance or circumstances beyond our control.
Your Order Has Not Arrived?
If your order has not arrived after the estimated delivery time, please contact us by email at [email protected]
Shipping charges, Duties & Taxes
Express shipping – $7 flat rate
Free express shipping – Orders over $99
International shipping – $15 flat rate
Free international shipping – Orders over $150
International Duties & Taxes
Shipping charges exclude any local customs duties or taxes which vary from country to country. Aqua de Vida is not held responsible for any additional fees charged by local authorities.
All orders are charged in Australian Dollars (AUD). For International orders, the transaction amount may vary due to exchange rate differences and fluctuations.
Due to health regulations, Aqua de Vida will not accept any refunds or exchanges on any products due to change of mind. We hope you absolutely love your order, however, if for any reason you are unsatisfied with your order, please email us at [email protected] within 5 working days of receiving your product and we will do our absolute best to resolve the matter quickly and effectively.
If the product has a defect or has been damaged during shipment, please email us immediately after receiving the product.
Any product that is found to be faulty or damaged during shipment will be fully refunded or replaced once we receive the goods in their original packaging. Any return shipping fees related to defected or damaged products will be covered by Aqua de Vida.
When a Replacement Product is arranged:
A replacement for the same product that you ordered will be shipped to you at our expense after we have received your returned product. The delivery time for the replacement product will be the same as stated for the original product.
Proof of purchase:
We reserve the right to reject goods that are not returned in accordance with our Returns Policy and we may request that you pay for the shipping of such goods back to you. Once we receive your goods, we will inspect and process them within 2 working days. Refunds will be issued via the same payment method used to purchase the goods. As soon as your return has been processed, we’ll email you to let you know. If you haven’t received this acknowledgement within 10 business days of posting your parcel to us, please contact us at [email protected].
Acceptance of Conditions
Purchasing of Aqua de Vida products and subscription to the Aqua de Vida newsletter and use of the www.aquadevida.com.au website are governed by these Terms and Conditions. By purchasing/subscribing to the newsletter and using the website you have agreed to these Terms and Conditions. Aqua de Vida reserves the right to amend these Terms and Conditions at any time without notice. Your continued access to the website and subscription to the newsletter will constitute your acceptance of any changes or revisions to the Terms and Conditions. Your failure to follow these Terms and Conditions may result in suspension or termination of your access to the website and the newsletter, without notice.
While Aqua de Vida has endeavoured to ensure the accuracy of the information accessed via the website and distributed via the newsletter, Aqua de Vida Skincare Pty Ltd does not guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material on the website or in the newsletter.
The shipping address for your order is shown in the checkout and on your order and shipping confirmation emails. Aqua de Vida takes no responsibility for orders shipped to an incorrect or invalid address in the event that an incorrect address was entered and is not liable for any loss associated.
By purchasing Aqua de Vida products online or subscribing to the newsletter you are consenting to receive electronic communications from Aqua de Vida Skincare Pty Ltd regarding the newsletter and Aqua de Vida’s products, offers and services. You can withdraw your consent by unsubscribing at any time simply by clicking the “unsubscribe” button from the electronic communication.
The website and newsletter are the property of Aqua de Vida. The website and the newsletter, including (but not limited to) text, content, software, video, music, sound, graphics, photographs, illustrations, artwork, photographs, names, logos, trade marks and other material (Content) are protected by copyright, trade marks and/or other proprietary rights. The Content includes both content owned or controlled by Aqua de Vida. All individual articles, reports, and other elements making up the website and the newsletter may be copyright works. You agree to abide by all applicable copyright laws and by all additional copyright notices or restrictions contained in the website and/or newsletter. Except for the purposes of viewing the website and newsletter, you must not copy, adapt or distribute those materials unless you have first obtained our written consent to do so. You may not use any of Aqua de Vida’s trade marks, trade names or brands without Aqua de Vida’s prior express written consent and you acknowledge that you have no ownership rights in and to any of those names, brands or marks. You agree to notify Aqua de Vida in writing promptly upon becoming aware of any unauthorised access to or use of the website or newsletter by any party or of any claim that the website, newsletter or any of the contents of the website or newsletter infringes any copyright, trade mark, or other contractual, statutory or common law rights of any party.
The information and reference materials contained on the Aqua de Vida Skincare Pty Ltd blog are intended solely for the general information of the reader. The information contained on this blog is for discussion purposes only and is not intended to diagnose health problems or to take the place of professional medical care. The information contained herein is neither intended to dictate what constitutes reasonable, appropriate or best care for any given health issue, nor is it intended to be used as a substitute for the independent judgement of a physician for any given health issue. The major limitation of informational resources contained herein is the inability to take into account the unique circumstances that define the health issues of any patient. Please consult your health care provider for medical advice.
Aqua De Vida is committed to providing you with the best possible customer service experience. Aqua De Vida is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future Aqua De Vida customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
In order to improve your user experience and understand what you are interested in, advertising cookies will be placed on your computer.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Aqua De Vida takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Privacy & Security
At Aqua de Vida, we want your online shopping experience to be pleasant, easy and safe. We have gone to great measures and installed security programs to ensure all information used on our website is kept private. All of your personal data (name, address, credit card number) will be kept secure, so it cannot be read by anyone over the Internet. Aqua de Vida will not sell, rent or trade your personal information to other parties.
Credit card transactions and order fulfillment are handled by established third-party banking institutions, process agents and distribution institutions. They receive the information they need to verify and authorise your credit card transactions and to ship your order. When collecting credit card information for online purchases, we offer secured server transactions that encrypt your information in transit to prevent someone from intercepting it and misusing it.
When you access your account information, the information is kept on a secure server. Although Aqua de Vida uses reasonable efforts to safeguard the security of your Personal Information, transmissions made on or through the Internet are vulnerable to attack and cannot be guaranteed to be secure. In addition, submissions made via email are not protected by SSL technology and are vulnerable to interception during transmission. You hereby acknowledge that Aqua de Vida is not responsible for any intercepted information sent via the internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorised manner.
You are solely responsible for safeguarding and maintaining the secrecy of your User ID, passwords and/or any account information in your possession or control. Please be careful and responsible whenever you are online. The Website contains links to third parties who may collect information directly from you. Each of the websites linked from the Website have separate privacy policies and data collection practices, independent of Aqua de Vida, and Aqua de Vida has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such websites nor does Aqua de Vida make any warranties or representations about the contents, products or services offered on such websites or the security of any information you provide to them.